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Shipping Policy
for both
Domestic and International Shipments

Shipping Rates

Shipping charges are calculated based on the:

  • Weight of the shipping box
  • Size and/or dimensions of the shipping box
  • Origin and destination distance of the package shipped

Shipping charges are calculated and presented to you in real time during the ordering process, allowing all charges to be known before you complete your order.

The shopping cart does not reflect customs duties for internationally bound packages ordered. For more information on import taxes, please contact your local customs office.

Domestic & International Ship to Locations

All orders will be shipped to street addresses only.  We do not accept orders that have a P.O. Box listed as the address.

All orders are shipped F.O.B. Origin.  The risk of loss and title for all merchandise ordered pass to the Buyer when the merchandise is delivered to the shipping carrier ~ see Terms of Sale below for more information.

Hawaii, Alaska, US Territories and International  Shipping and Processing Charges

Note:  All orders will be shipped to street addresses only.  We do not accept orders that have a P.O. Box listed as the address.

International Shipments Policy:

  • All orders shipping outside of the 48 contiguous U.S.A. states will be shipped via USPS (United States Postal Service) Priority Mail International.
  • PAWS Creations is not responsible for damaged, missing items or lost shipments.  All attempts will be made to package your shipment to withstand long distance shipping and if available insurance will be purchased for the full value of the products only.  This does not include the shipping charges.
  • International Insurance coverage is subject to both U.S. Postal Service regulations and the domestic regulations of the destination country.  Insurance coverage varies by country and is not available in some countries and additional fees may be incurred.  The addressee (Customer) must report and file a damage claim at their local Post Office.   Failure or refusal to file a damage claim will void all refunds and/or replacements (if any).
  • Once shipment is made you will be emailed with your shipment’s assigned tracking number.  This number will allow you to log onto www.usps.gov and track your order.  You will then be able to determine when delivery of your order might be expected.  Once the package leaves our hands, we have no control over the time in transit or the time in customs.  Please consider this if you must have your package within a certain time frame.

Additional Costs That May Be Incurred: 
International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government and are due once the shipment reaches your country and must be paid for by you prior to delivery.  PAWS Creations has no control over the amount of the fees imposed nor can we predict what they may be.  All such fees are your responsibility and are NOT included in this quote.  Please contact your local customs office for information about additional fees that may be imposed and to get an accurate quote of the cost of additional fees that may be charged to you. 

  • Once a package enters your country these charges are not reversible and are due from you whether the package is delivered to you or not, even if you refuse delivery of your shipment.  Please be aware of all related charges before placing your order. 
  • All packages will be marked and shipped as Merchandise, not gifts or samples, with the full value of the items ordered (minus the shipping charges) declared for customs according to custom requirements.
  • All International orders will be marked and shipped as “Treat as Abandoned” property and will not be returned to PAWS Creations.  This means, after the shipping carrier attempts delivery without success (usually three times but will depend upon your country’s rules and regulations), the package will be treated as abandoned and neither you nor PAWS Creations will be able to retrieve the package.

Please Note:  If you choose to refuse delivery of the shipment from PAWS Creations that you ordered, you assume responsibility for ALL charges incurred, as well as any duties, taxes, and/or customs charges that are incurred on the shipment.  No refunds will be issued from PAWS Creations.

Shipping Method

All shipments are made with carriers that issue tracking numbers and have the ability to have the package signed for as Proof of Delivery should you or we request it.  You will be emailed the tracking and/or Customs number of your shipment so that you may track its progress to your location.

  • For shipments within the 48 U.S. contiguous states we ship:  Residential Home Delivery Ground via Fed Ex or UPS.  Your order will usually be received within 2 to 10 business days after shipment depending upon the location shipped too.  Exceptions would be for small items ordered such as Pet Water Bottles or Small Pet Dinettes.  Those may be shipped via USPS First Class Mail and have no tracking number.
  • All orders shipping outside of the 48 contiguous U.S.A. states will be shipped via USPS (United States Postal Service) Priority Mail International.

Shipping Proof

Proof of delivery requires a signature by persons 16 years of age or older. PAWS Creations accepts no liability whatsoever for packages left without a signature. You must contact us and advise us if you require your order to be shipped with Proof of Delivery. Additional costs may be incurred.

Shipments Received

If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, restaurant, hotel, school, etc., the carrier may deliver it to mailroom employees, receptionists, similar administrative personnel and/or employees of the business. Upon acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order.  It is your obligation to safeguard the acceptance of your order.

Shipping Insurance

All orders are shipped insured for the full value of the products only ordered. Please note that insurance coverage varies by country and is not available in some countries and additional fees may be incurred.

Domestic and International Shipping Damage and Claims

Please inspect your package IMMEDIATELY upon receipt, including the shipping box!

We do not accept responsibility for damage caused by the shipping carrier. If your items have been damaged during shipment it is your responsibility to:

  • Document all shipping damage and take pictures (including the shipping box).
  • Make sure you save all packaging (shipping box, bubble wrap, etc) for inspection by the shipping carrier as this will make your claim process go more smoothly.
  • Contact the shipping carrier to report and file your claim.
  • Contact PAWS Creations with the claim number, pictures and damage information. We will then contact the carrier and request a package pick-up and/or inspection by the carrier and the product returned to us if we request it.

Note: We cannot issue a refund or ship a replacement until the shipping carrier resolves the claim. See our Return Policy for more information.

The addressee (Customer) must report and file a damage claim.   Failure or refusal to file a damage claim will void all refunds and/or replacements.

Terms of Sale

  • Buyer ~ F.O.B. Origin (The risk of loss and title for all merchandise ordered pass to you when the merchandise is delivered to the shipping carrier).
  • Buyer ~ Prepays shipping charges.
  • Buyer ~ Owns goods in transit.
  • Buyer ~ Files claims (if any).
Note: PAWS Creations reserves the right to make rate adjustments without notice due to the changing market conditions such as (but not limited to) shipping increases, inflation, etc.

 


 

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